Before You Build
Resolving Disputes
As soon as there are any problems or concerns with a building project, or work done by a tradesperson, write them down. Record details of the problems, take photographs where possible, and then approach your builder or tradesperson. Talk reasonably and try to negotiate a solution. Where the dispute is not resolved, or to confirm your agreement with the builder/tradesperson, note the details of your conversation and/or agreement in a letter then file a copy for your own records and send builder/tradesperson a copy by registered post. In the event that there are any further problems or that the matter is not resolved this documentation is admissible and recognized by the court and/or other authority. It may also help to have an alternative builder or qualified tradesperson inspect the work or give an assessment of the situation and document the report.
A good place to start to resolve a dispute in NSW is the Office of Fair Trading who offer specific information on resolving disputes . Another place to obtain assistance might be the Trade Association or Organization that the contractor is a member of. A list of these organizations and their contacts are provided on our Building and Trade Associations page.
